Refund policy

At Crafted Uniforms, every item is made to order — designed and produced to meet the unique specifications of each client. As a result, we do not offer returns or refunds on custom-made garments or branded products once production has commenced.

Made-to-Order Policy

All of our uniforms, apparel, and accessories are produced based on the finalised brief approved by the client. As each order is tailored, personalised, or branded, they are not eligible for return or resale.

Samples

If you would like to assess fabric, fit or design, we offer the option to purchase samples prior to full production. Samples are charged separately and are non-refundable. This ensures confidence in material selection and sizing before moving forward with your order.

Faulty Items or Errors

If you receive an item that is faulty or not produced to the approved specifications, please notify us within 5 working days of delivery. In such cases, we will review the issue and arrange a suitable resolution, which may include a remake or repair. Claims made outside this timeframe may not be accepted.

Final Approval Responsibility

It is the responsibility of the client to review and confirm all details — including sizing, colours, logos, and designs — prior to production. Once approved, no changes can be made, and we cannot accept liability for errors confirmed in the final brief.